Yes. Our calls will always come from (224) 228-1776, making it easy to unblock our calls.
No. You can use any landline, cell, or smartphone.
No. Our service can be set up entirely by a senior’s contact as well as by the senior themselves.
No. We’ve designed our website to make it easy to use on desktop computers, laptops, tablets, and smartphones.
The only personal information we need is the senior’s phone number that we’ll use for daily calls and an emergency contact phone number.
From your Assuratel home page, simply enter your message in the “Reminder Message” box. You can also select the “Remind Daily” checkbox if you want the message repeated every day.
It depends on how they check‑in. If they call us or if we call them, we will read the reminder message to them over the phone. If they check‑in using a text message, we will text them back with the reminder message. If they check‑in using the Assuratel website, we will display the message prominently on their screen.
We will call the senior every day at the time they choose. They only have to answer the call and press “1”. They can also add a backup phone number that we will try if they don’t answer their main phone number. Useful if they want us to call their cellphone if they don’t answer their home phone. They can also check‑in before their scheduled call, and we won’t call them that day.
There are several ways they can use to check‑in early. They can call or text from either their main or backup phone to our phone number: (224) 228-1776. When using text messaging, the message can be anything, even a single random letter. They can also use our website to check‑in by going to their Assuratel home page and use the “Check‑In Now” button. Another way of checking-in is by their contact(s). They can check‑in for the senior by going to their home page and using the “Check‑In Now” button. The senior will receive an email when they have been checked‑in this way.
If you fail to answer our call at your scheduled time, we will try to call you up to two more times, 15 minutes apart (you can adjust either of these two settings). If you still haven’t answered, we’ll typically call your emergency contact immediately (you can also change this).
Yes. You can pause daily calls for any day, range of days, or indefinitely.
An emergency contact is a person or organization that is concerned about the well-being of the senior. We will contact them if the senior misses a day’s check‑in.
They can have up to 5 emergency contacts. Please let us know if you need more than 5.
The first 60 days are free. After that, we offer two plans. You can go month to month for $7.50 per month. For the best value, you can pay $60.00 for an entire year ($5.00 per month or about 16¢ a day).
No. You can cancel at any time.
You can use any type of card. We use PayPal’s secure online payment system for billing. They will handle all of the payment details. Assuratel never has access to your credit card information.
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If you have any other questions, please don’t hesitate to ask us by using the “Contact Us” menu option
at the top of this screen or call us at (224) 208‑8258.