Frequently Asked Questions

What would you like to know more about?
No. We’ve designed our website to make it easy to use on desktop computers, laptops, tablets and smartphones.
On your Assuratel home page, you will see “Your Loved One Is Checked‑in For Today” in a green box if they have checked in today.
Yes. If your loved one hasn’t checked in today, your Assuratel home page will have a blue button that says “Check In For My Loved One Now”. Use that button to check them in for the day. Your Loved One will receive an email letting them know they’ve been checked‑in.
From your Assuratel home page, simply enter your message in the “My Loved One’s Reminder Message” box. We will deliver your message to your loved one at the next check‑in. You can also select the “Remind Daily” checkbox if you want the message repeated every day.
Use the “Settings” menu option at the top of this screen and enter your new password in both the “Enter New Password” and “Confirm New Password” blanks. Use the “eye” symbol on the right to show the password you are entering instead of showing asterisks.
The only personal information we need is the phone number that will be used for calls and texts. Last names are optional and are for your and your loved one’s reference only. You can create a free email account that is only used for this service if you don’t want to use your usual email address. We use a secure online payment system for billing (e.g., PayPal), so we’ll never ask you for credit card information.
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If you have any other questions, please don’t hesitate to ask us by using the “Contact Us” menu option at the top of this screen.